Misti Pty Ltd ABN 55 659 820 818 of 655 Elizabeth St, Melbourne VIC 3000 (“Misti”, “we”, “us”, “our”) is committed to protecting your privacy. We handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles. Where we handle health information, we also comply with the Health Records Act 2001 (Vic) and the applicable Health Privacy Principles. To the extent applicable, Misti will comply with the GDPR in relation to personal data processed in the European Union, the United Kingdom, and the European Economic Area, including where Misti offers goods or services to individuals in those jurisdictions or monitors behaviour within them.
Personal information means information or an opinion about an identified person, or a person who is reasonably identifiable. It includes health information, which is information about your health, disability, or health services provided to you.
We may collect personal information when you:
The information we collect may include your name, contact details, age, weight, gender, billing details, medical conditions, allergies or intolerances, and other information needed to provide our products or services.
We collect and use personal information to:
We collect health information only where it is reasonably necessary for our functions or activities and where permitted by law. We use it to support safe, appropriate, and accurate service delivery.
We may disclose personal information to:
We only disclose health information where permitted by law, including with your consent or where necessary to provide our services. We take reasonable steps to ensure third parties handle personal information appropriately.
Some of our service providers may be located outside Australia. If we disclose personal information overseas, we take reasonable steps to ensure appropriate privacy protections are in place.
We may send you direct marketing about our products and services where permitted by law. You can opt out at any time by contacting us or using the unsubscribe link in our messages. We do not use health information for direct marketing unless permitted by law and, where required, with your consent.
Our website may use cookies and similar technologies to improve functionality, remember preferences, and analyse website use. You can disable cookies in your browser, but some website features may not work properly.
We take reasonable steps to protect personal information from misuse, interference, loss, and unauthorised access or disclosure. We also take reasonable steps to keep information accurate, complete, and up to date. We retain information only for as long as needed or as required by law, and then delete, de-identify, or securely destroy it where appropriate.
You may request access to the personal information we hold about you, including health information, and you may request correction of information that is inaccurate, out of date, incomplete, irrelevant, or misleading. To do so, contact us using the details below.
If you have a privacy complaint, please contact us and we will respond as soon as reasonably practicable. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner or the relevant Victorian health privacy body, depending on the issue.
We may update this Privacy Policy from time to time by publishing the revised version on our website. The updated version will apply from the time it is published unless stated otherwise.
If you have any questions, requests, or complaints about this Privacy Policy, please contact us at:
Email:
Website:
For more information, visit the OAIC at privacy.gov.au
and the Victorian health privacy guidance at health.vic.gov.au
